Shipping policy

SHIPPING INFO

We are a small business and ship parcels on Mondays and Fridays.

Small flat items such as stickers and mini prints are shipped via untracked letters in order to keep shipping costs lower for consumers. If you have any concerns about your small items arriving bent or damaged, please upgrade your shipping to a "Standard" or "Express" option, which will allow the use of rigid mailers.

All large prints sent via large rigid mailers.

DOMESTIC (AUS) 1-3 WEEK DELIVERY:

We ship all domestic untracked letters and tracked parcels with AusPost. Parcels ship within a week and will arrive within 1-3 weeks from the time of your order, depending on your chosen shipping method.

INTERNATIONAL (NZ//ASIA & OCEANIA/US/UK/BEYOND):

UNTRACKED:

New Zealand & Asia/Oceania: 2-6 weeks
Everywhere else: 1-4 months

TRACKED:

New Zealand & Asia/Oceania: 1-4 weeks
Everywhere else: 2-8 weeks

I'm able to provide tracking for most international countries if tracked shipping is selected. Generally, packages do arrive just fine, but it can take up to 8 weeks at times, so please be patient.

International shipping is at your own risk. Please note that we are not registered to deal with VAT or similar fees/taxes, and that these may be, depending on your country's laws, your own responsibility to pay at the border when your parcel arrives. If the parcel is returned for VAT/tariff reasons, we are not responsible for that. Please bear this in mind when ordering.

If we made an error in processing or addressing the order, we will incur all costs to get a replacement to you.

LOST PARCELS (AUS ONLY)

  • Due to wrong address provided by customer: If you've provided an incorrect address, there are two scenarios.
  1. If the parcel is returned to us in good condition with the product intact, we will ship it again to you for the additional cost of second postage, or you can get a product-price refund.
  2. If the parcel is not returned to us, you are welcome to re-order, but we cannot issue you a refund as we have lost stock due to customer error.
  • Our error or postal service error: We take full responsibility for any issues that arise that are either our fault or the postal service's fault. If your parcel does not arrive within 3-5 weeks (AUS), please let us know and we will endeavour to provide a replacement product free of charge. These timeframes are not indicative of typical delivery time, they are a larger buffer to allow extra time for delayed orders to arrive. We are of course also happy to issue a refund if you would prefer.

LOST PARCELS (NON- AUSTRALIAN)

Your order is travelling a potentially LONG WAY from my hands in Melbourne, Australia to yours. For untracked orders, please wait up to 4 months for your order to arrive. For tracked orders, please wait up to 8 weeks for your order to arrive. I thank you in advance for your patience; I've sent out thousands of orders since 2018, and in my experience, 99% of lost order concerns are resolved within this waiting time.

If your item has not arrived within that time period, please reach out to gremrenata@gmail.com with your Name and Order number, and I will do my best to find a resolution to make you happy.

For any other concerns or questions, please reach out to gremrenata@gmail.com with your Name and Order number.

DAMAGED PARCELS

We very, very rarely have an item arrived damaged, and we take precautions to make sure that we package each item carefully and with love to make sure that they arrive to you in new condition. However, if you do receive a damaged item, we will issue you one full refund or replacement. All we ask is that you provide us with a photo showing the damage for us to review, which can be sent to gremrenata@gmail.com (please include your Name and Order Number).